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1. Why should I remove the insoles that came with my shoes? |
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Often the insoles or sockliners that come with your shoes have a piece that extends up along the inside arch of the shoe. Some shoes even come with an arch "cookie" placed in the arch of the shoe. When Archmolds are placed on top of these factory inserts, the additional material exaggerates the arch support, This can cause the foot to be very uncomfortable or even cause pain.
Additionally, the existing insert takes up room in the shoe which will probably cause the shoe to be too tight if it isn't removed.
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2. What is the most common cause of heel pain? |
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According to WebMD, plantar fasciitis is the most common cause of heel pain. It occurs when the long, flat ligament on the bottom of the foot stretches irregularly and develops small tears that cause the ligament to become inflamed.
Nonsurgical treatment includes rest, ice, anti-inflammatory drugs, stretching exercises, shoe inserts (insoles), or night splints. In some cases, corticosteroid injections may be used to reduce the inflammation of plantar fasciitis.
Archmolds insoles support the bottom of the foot allowing the healing process to take place. Without proper support, the bottom of the foot may never heal.
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3. Do I need to customize the insoles before I wear them? |
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You can wear Archmolds Custom Insoles without molding them. Their initial shape starts out like the perfectly formed anatomically correct foot and depending on the abnormalities of your foot, you might be able to use them right out of the package. After Personalizing, the insole will still support the base of the foot, in a manner that the body was designed. Personalizing will help reduce pressure points caused by imperfect feet.
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4. I often wear different size shoes, which size should I choose? |
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You should choose the larger size shoe that you wear. For example, many people wear a size 9 dress shoe but a size 10 sport shoe. When ordering Archmolds Custom Insoles they should order size 10.
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5. Can I remold my Archmolds insoles more than once? |
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Your Archmolds Custom Insoles can be remolded up to 5 times to improve comfort; however, when the Insoles are remolded, the support benefits may be diminished.
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6. What is your return policy and procedure? |
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We offer a 120-day money-back guarantee on all Archmolds adults’ Archmolds insoles (Maximum, Standard, Lean, Striker and Ultimate) and a 60-day money-back guarantee on the Youth insoles. If, for any reason, you are dissatisfied with your Archmolds insoles within this time perioed, you have two options for obtaining a refund:
1) If you purchased your Archmolds from a retail store, simply return them to that retailer along with a sales receipt to receive a full refund of your purchase price. They will honor our return policy so as long as your return is made within 120 days of the original date of purchase for Maximum, Standard, Lean, Striker and Ultimate insoles. They will also honor our return policy as long as your return is made within 60 days of the original date of purchase for the Youth insoles. Given that our guarantee has a two to four month lifespan, you might understand why proof of purchase may be necessary to receive a refund.
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2) If you purchased your Archmolds directly from our website, you must request a credit memo order number. You may request this through the comment form on our Contact Us page. Once that is issued to you, simply mail them to our San Diego headquarters:
Archmolds
9040 Carroll Way, Suite #2
San Diego, CA 92121
Upon receiving your return, we will process your refund electronically.
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7. My credit card receives an error when processing on Archmolds.com. |
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If, for any reason, you recieve an error while trying to process an order through Archmolds.com, please take note of the error and call or email us if you are confident that the issue is on our end. We will gladly work with you and our Internet Department to resolve the issue and make sure that it doesn't happen in the future.
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8. What is the lifespan of an Archmolds insole? |
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It is hard to put an exact duration on the lifespan of Archmolds due to the wide variance of factors associated with each individual runner/walker. I would say that, in our experience, as long as the product is aesthetically fine (i.e. no visible signs of wear like an eroded top sheet, etc.) and feels good, there is no need to replace it.
On the other hand, there are those that say it is a good idea to get a new pair every time you get a new pair of shoes. Of course, the decision is ultimately yours to make.
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9. Do you offer any promotions? |
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You'll be happy to know that we do have a couple of promotions we run that require no promo codes. The first offer gets you freeshipping on any purchase of two or more pairs of Archmolds. The second promotion is a "buy two and get the third pair half-off" deal. Lastly, we have a buy four pairs and get one pair of Archmolds for free. All of these promotions are available exclusively through our online store.
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10. Where is the nearest Archmolds retailer? |
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If you are looking simply to purchase Archmolds, you can logon to our online store and participate in our online promotions to get a good deal. If you are looking to get a more hands-on feel for Archmolds, you can email or call us and we would be happy to direct you to the Archmolds retailer closest to you.
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